Returns

We do our best to ensure that the products that you order are delivered to you in full and according to your specifications. However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items.

View full return policy

Cancellations

You have the right to withdraw from your purchase within 14 days from receiving your order without giving a reason. To exercise your right easily, you can use the "Cancel my order" link in the footer of every page or within your Fruugo account under "Orders". Once you exercise your right to withdraw, we will send you an email acknowledgment. If your order has already been shipped by the retailer, we will provide you with the necessary return instructions to ensure your refund is processed promptly.

View full cancellation policy

Please see the compliance information specific to this product outlined below.

The following information is provided by the independent third-party retailer selling this product.

Manufacturer
The following information outlines the contact details for the manufacturer of the relevant product sold on Fruugo.

• Dongguan Luotuo Network Technology
• Dongguan Luotuo Network Technology
• No. 16, Chezhan Road, Nancheng Subdistrict
• Room 1501, Building 2, Country Garden, Nancheng
• Dongguan
• China
• 523000
• [email protected]
• +86 18802561416

Responsible Person in the EU
The following information outlines the contact information for the responsible person in the EU. The responsible person is the designated economic operator based in the EU who is responsible for the compliance obligations relating to the relevant product sold into the European Union.

• E-CrossStu GmbH
• E-CrossStu GmbH
• 69 Mainzer Landstrasse
• Frankfurt am Main
• Germany
• 60329
• [email protected]
• +49 69332967674