Global surveys from McKinsey, BCG, Gartner, and others show that less than 30 of digital transformation programs succeed in their missions to improve a company's performance and employee productivity. This is due to the fact that IT efforts within the company do not center around the employee. This book will provide concrete steps to allow both IT professionals and business leaders to transform the way they deliver IT to employees - with the employee (the human) centered in their transformation.The concepts, models, checklists, and playbook you'll review are based on the author's many years of experience, lessons learned, and proven outcomes. IT organizations want to improve their employee experience but don't know how and this is the "must have" book for those who don't know where to start.