1. Fruugo customer care
  2. Customs charges

Customs charges

Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country.

Fruugo has no control over these charges and we are unable to tell you what the cost would be as customs policies and import duties vary widely from country to country. For more information on current charges you would need to contact your local customs office.

Please note that any shipments which are sent from one EU country to another EU country will not be subject to a customs charge.

Estimated delivery timescales do not include any additional customs clearing times beyond Fruugo's control.

Please note that customs charges will not be refunded if you cancel and return your order.  

If you cancel your order by refusing to accept delivery of all or part of your order your order will be returned to the sender. A refund for the product only will be processed once the retailer has received the returned parcel.

Any customs charges or handling fees upon delivery are solely the responsibility of the customer. However, if your order is subject to a customs charge, you may contact Fruugo regarding this and submit a claim for reimbursement.

If you return your items for a refund after receiving a customs charge reimbursement, please note that we won't be able to refund you beyond the amount you originally paid for your order. We will provide you with proof of the return in case you want to claim back the VAT to the customs authorities of your country.